Still... regardless of how he seemed to be the kind that would be spared.

[Says the reaper who gave the most exceptions and spares in the department. But maybe things didn't work that way here.]

But there is another doctor isn't there? I know it's upsetting but don't give up hope.

[What is he saying? Hope. It wasn't something he had much of but Eric did and he didn't want that to vanish.]